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2018-07-20 - Colloque/Présentation - communication orale - Anglais - 17 page(s)

Radermecker Laure , Godfroid Cécile , "Staff turnover and Productivity: the case of microfinance" in 56° Congreso Internacional de Americanistas, Salamanca, Espagne, 2018

  • Codes CREF : Economie des PVD (DI4375), Management (DI4360)
  • Unités de recherche UMONS : Economie et gestion de l'entreprise (W742)
  • Instituts UMONS : Institut de Recherche en Développement Humain et des Organisations (HumanOrg)
  • Centres UMONS : Microfinance (CERMI)

Abstract(s) :

(Anglais) Microfinance, the delivery of financial services to people who are excluded from the traditional banking system, continues to expand. However, human resource management represents a main challenge for microfinance institutions. Particularly, staff turnover, which is particularly high in microfinance, can negatively affect the growth of microfinance institutions and, as a consequence, limit financial inclusion. This study explores the impact of microfinance loan officers’ turnover on organizational financial performance. In this paper, we apply the context-emergent turnover theory (CET), a recent theory on the effect of turnover on organizational performance, that enables us to consider the influence of staff turnover in a dynamic perspective. Our database, composed of 3,586 branch-month observations, concerns a microfinance institution active in Latin America over the period 2008-2012. Our results from fixed-effect regressions show that turnover rate negatively influences branch performance three months later. However, after 4 months, its effect becomes significantly positive. Our results highlight the importance for microfinance institutions facing a high staff turnover rate to manage adequately staff turnover in the short run.