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2018-06-21 - Colloque/Présentation - communication orale - Anglais - page(s)

Godfroid Cécile , Radermecker Laure , "Staff turnover and Productivity: the case of microfinance" in European Academy of Management Conference (EURAM), Reykjavik, Islande, 2018

  • Codes CREF : Economie des PVD (DI4375)
  • Unités de recherche UMONS : Economie et gestion de l'entreprise (W742)
  • Instituts UMONS : Institut de Recherche en Développement Humain et des Organisations (HumanOrg)
  • Centres UMONS : Microfinance (CERMI)

Abstract(s) :

(Anglais) This study examines the relationship between staff turnover and performance in the microfinance sector. Based on the insights of the context-emergent turnover theory, we analyze the impact of staff turnover in a dynamic perspective and investigate contingency factors that may moderate the relationship between turnover and organizational performance in the specific context of a microfinance institution (MFI) active in a Latin-American county. Our results from random-effects and GMM models show that it takes three months to see a significant negative impact of turnover on the volume of a branch’s loan portfolio. Moreover, they also point out that this negative impact is counterbalanced after four months following the turnover event. Turnover stops having negative consequences and even becomes advantageous in terms of loan portfolio growth, but this positive effect also lasts only one month. The effect of turnover appears thus to be particularly limited in time. This surprising result may be partly explained by some features of the studied MFI. Finally, we find that the seniority of leaving microfinance loan officers and the recruitment rate weaken the negative relationship between turnover rate and performance.